MTA rolls out realistic bus driver training simulators in the Bronx

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Demetrius Crichlow, president MTA New York City Transit, tries one of the new bus driver training simulators recently installed at the Zerega training center.
Photo by Emily Swanson

The MTA unveiled brand-new bus simulators on April 19 for driver training, which are programmed to replicate the realities of New York City streets.

The three new stations were installed at the Zerega Bus Depot just a week ago and are now being introduced in driver training, especially for those newly entering the profession, according to MTA officials. 

Each station has a driver’s seat, steering wheel, gas and brake pedals and a controls console, all surrounded by streetscapes more immersive than an arcade game.

The simulators take drivers through New York City streets with e-bikes, heavy traffic, pedestrians, varying weather conditions and more. They also allow the driver to change views — for instance, an overhead view can show if they’ve rounded a corner too tightly and mounted the curb. 

The software can provide general training or take users along specific bus routes, especially ones that include a tight turn or other challenge. 

MTA New York City Transit President Demetrius Crichlow tried the simulator and received a passing score — but said it was harder than expected. 

“I’ve never operated a bus, but I passed,” Crichlow said. “I’ll take the win that I can get.”

These new simulators replaced four old ones, and it was “definitely time for an upgrade,” he told the Bronx Times.

He said the new technology allows drivers to see “actual New York streets” and experiences, which ultimately makes bus rides safer for customers. 

“The more we can give them real tools to simulate what real life is like, the better they’re going to be once they hit the road,” he said. “I have a brand new respect for what our bus operators do.”

MTA Chair and CEO Janno Lieber also took a seat behind the wheel and said that because many new drivers today are accustomed to virtual reality, this training technology will likely help them become proficient more quickly.

MTA Chair Janno Lieber behind the wheel of the new bus training simulators. Photo by Emily Swanson

As Lieber drove, he greeted passengers with, “Welcome aboard, please pay your fare.” He also joked that the fake passengers must be terrified at the “untrained madman driving the bus.” But like Crichlow, he performed well on his partial route. 

“I don’t spend a lot of time at the arcade, and I’m not much of a gamer, but it’s fun to test your skill,” Lieber said.

Edison Obando, who has spent 20 years as a New York City bus driver, told the Bronx Times that the new simulators are indeed highly realistic to the conditions drivers see every day. 

“I think it’s very helpful for new drivers,” he said. “They’re gonna learn a lot.”

Obando expressed concern about bus driver turnover, as they face “a lot of pressure, especially the first year when they’re on probation.” Lieber said at the rollout that the MTA is “hiring like crazy.” 

But the new simulators will help drivers be more prepared, adapt more quickly and hopefully stay on the job longer, Obando said. 

At the same time, he said he understands commuters’ frustration with buses that are late or don’t show up. Earlier in his career, he said he used to ride his bike or take the bus to work every day too. “I really try to do my best, because I have family that don’t drive, and they take the buses.”

Obando said passengers should have more respect for drivers and the challenges they face on the city streets.

”Nowadays, people don’t appreciate what we do for them,” he said. “It is a little bit stressful sometimes.”


Reach Emily Swanson at eswanson@schnepsmedia.com or (646) 717-0015. For more coverage, subscribe to our newsletter and follow us on Twitter, Facebook and Instagram!