A Bronxite worked her way up the ranks, and is now taking on the challenging position of Postmaster of the Bronx.
Following the retirement of the former Bronx Postmaster Tony Rosario, the Postal Service New York Metro Area vice president, Steven Forte, announced the promotion of Aracelis Osorio to fill his shoes.
Born and raised in the Bronx, Osorio is the first Latina to hold the Bronx Postmaster position.
Her career in postal service began in 1978 as a mail-processing clerk in the Bronx, entering into management in 1989 as a delivery supervisor.
In a time when the Internet and the economic recession have taken a toll on the postal industry, Osorio hopes to encourage use through friendly service and inviting atmospheres.
“I understand we live in an urban environment, but I want residents to feel the post office is part of their community,” said Osorio. “I have been attending community board meetings to address concerns and we are trying to clean up our lobbies and ensure customers are getting excellent service.”
Osorio comes into the position not only with an impressive amount of experience, but holding a certificate in Business Management from Mercy College and has gradated from the Postal Service’s Advanced Leadership Program.
She lives in Wakefield with her husband, and has one daughter and two granddaughters. She is aware of residents’ needs.
“I feel so proud, I really do, and coming from the Bronx I really feel a part of the community, so I know their needs,” said Osorio. “It’s kind of cool and ironic in a way because I am my own customer.”
The new Postmaster will oversee 1,400 Bronx postal employees that service 1.3 million residents, with 500,000 delivery addresses.
“I’m just excited about being given the opportunity of leading the postal team here in my home town,” said Osorio. “The goal is to provide the customers with a superior level of service and fulfill our historical mandate of universal service at affordable prices.”